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Middle managers: Front line of change
Professor David Buchanan discusses the findings of an in-depth study of NHS middle managers. His study highlights the key role of middle managers in change and recommends how an enabling environment...
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Understanding what customers value
Anne Bruggink, Global Head of Service Delivery & Operations at Electrocomponents plc describes the relationships their B2B and B2C customers expect to build, through which they can gain extra...
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Governance of outsourced IT: From imposition to co-development
A synopsis of her DBA research, by Nneka Abulokwe at Cranfield School of Management. From imposed to the co-developed governance processes in IT captive offshoring engagements Nneka AbulokweCranfield...
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The big data opportunity
Joe PeppardProfessor of Information Systems Author: Professor Joe Peppard Summary: CEOs might be forgiven for thinking that the challenge of big data is one for their Chief Information Officers (CIOs)...
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When It Takes a Network: Creating Strategy and Agility through Wargaming
Publication: California Management Review Time period: Spring 2013 Authors: Dr Arnoud Franken, Thomsett, Harry Summary: Rational, analytical, directed approaches for strategy creation and execution may...
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Individual civil servants’ conceptions of accountability
Summary of a research paper by Dr Jonathan Lupson, Director of MRes Programme at Cranfield School of Management. Dr Jonathan Lupson This study investigated how civil servants in the United Kingdom...
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Agility in Supply Chains
Prof Richard Wilding OBE talks to John Carr from Flextronics about how the business operates in a collaborative way with their customers in order to access information and data which enables them to...
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A transformation – my #CranfieldDBA story: Dr Michael McGrath & Dr Nneka...
Dr Emma Parry, Director, International Executive Doctorate (DBA) and Reader in Human Resource Management welcomes a valuable contribution to this DBA webinar series by Dr Michael McGrath, DBA Alumnus...
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Driving improved customer satisfaction at KC Communications
Amanda Woodard explains how ‘customer spectacles’ help improve customer experience and drive satisfaction at KC Communications – providers of telecommunications and IT services in the Hull and East...
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Transformational Journey: Dr Raied Abdul-karim
Dr Emma Parry, Director, International Executive Doctorate (DBA) and Reader in Human Resource Management welcomes a valuable contribution to this DBA webinar series by Dr Raied Abdul-Karim, DBA...
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